Simya Solutions Ltd. is a fast-growing technology start-up founded in 2016. We focus on creating innovative mobile apps on multiple platforms, including Android and iOS. Our apps have been downloaded by millions of users from all over the world.
Responsibilities
- Resolve product or service problems by clarifying the customer’s complain
- Select and explain the best solution to solve problems
- Prepare product or service reports by collecting and analyzing customer information
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Requirements
- Customer orientation and ability to adapt/respond to different types of characters
- Show close attention to detail
- Clear and excellent communication
- Ability to multitask, prioritize and manage time effectively
- Ability to work under pressure
- Ability to use positive language
- Ability to honor deadlines
- Willingness to Improve
- Competent products knowledge
- Previous experience, especially in a particular industry, preferred
- Fluent in speaking and reading English
Outcomes
- Make sure all support tickets are replied to within 24h
- Ensure customer happiness rating is >= 90% green
- Find solutions for customer’s general inquiries/problems
- Manage to work with the team to get the issue fixed to meet the customer’s satisfaction
- Identify customer needs from user’s reports/reviews
Benefits
- Effective initial training process with the team before starting
- Bi-weekly customer support training sessions
- Useful workshops to develop other skills e.g. Adobe Photoshop, UX/UI, and etc.
- Access to Premium version of all Simya products
Salary
100 THB/Hour (at least 20 hours/week)
How to apply
- Please merge your transcript and CV/Resume together in one file in .PDF format
- Please answer the following questions when applying for the job;
- How many hours can you work per week?
- When can you start?
- Are you interested in a Full-Time position?
*Only candidates who answer the above questions and follow the instructions will be considered
